1. How to create account?

Click on the top “ create an account “ button and fill up the email and password


2. How to activate my account?

After successful registration you will receive a link by e-mail, click to activate your account.


3. After log into account, enter the security password and user information to perform real-name authentication.

A) Enter the security password and confirm the security password, click update.

B) Enter the real name, ID number, select the document type, select the country, enterthe security password. Click submit.

C) Real-name authentication requires two ID cards / passports (ID / passport and ID cardwith upper body/ passport), send to corporate@virtualworldland.com Note: Please send a clear document.



4. What type of coin we accept?

Virtualworldland accepts top up for country-specific currency and encrypts digital currency.


5. How to change password and security password?

Click on the bar at the top right of the screen and select change password or change security Password.


6. If forgot login password?

If the user forgets the password, able to reset the user's password by clicking "Login"," forgot your password?"

Click "Forgot your password?" will go to another page; then fill in the user's mailbox for identity verification, and reset the new login password. The new login password will be sent to the user's mailbox.


7. How to trade?

Sell

1. After login, click the "Trade" button in the left column, select the currency that you want to trade, click "SEND SELL ORDER"

2. Enter sell price

3. Enter sell quantity, after entering the "total" will show the total amount of automatically calculated

4. Enter security password

5. Finally, click SEND SELL ORDER, submit to sell successfully.


Buy

1. After login, click the "Trade" button in the left column, select the currency that you want to trade, click "SEND BUY ORDER"

2. Enter buy price

3. Enter buy quantity, after entering the "total" will show the total amount of automatically calculated

4. Enter security password

5. Finally, click SEND BUY ORDER, submit to buy successfully.


8. How to view pending orders?

After submitting the buy / sell, the user can lookup at the top of the trading page "Pending" and "Completed".

"Pending" is the user's pending order has been successfully submitted but not yet matched or part of orders haven’t complete.

User can view the completed transaction by clicking the “completed” bar


9.How to make withdraw cash/ withdraw coin transaction?

User can click "withdraw" in the column on the left side of the page to make withdraw cash / withdraw coin transaction


10. How to Top up Cash?

Member need to get a topup code from topup service via QQ number: 2987219055


11. How to top up Coin?

Member just need to topup coin by using the given address.


12. Cash withdraw processing

Under normal circumstances generally require 24 working hours, if the waiting time is longer, please contact customer service for further advice.


13. How to contact our customer service?

Member can contact our customer service via QQ number: 3082227387 or email to corporate@virtualworldland.com